Frequently asked questions
Below you'll find answers to the questions we get asked most often about our pellet stoves, ordering, delivery and warranty. Can't find your answer? Feel free to contact us – we reply within 24 hours on business days.
Use & safety
Can I use the FireRocket indoors?
The FireRocket is intended for outdoors or a well-ventilated, covered space such as a conservatory, terrace canopy or balcony — provided there is sufficient ventilation (for example a window open). Never use it in a fully enclosed space. We do not recommend the FireRocket 83 cm for spaces larger than 20 m².
How effective is it in the open air?
Thanks to the powerful combustion and the vertical flame, the FireRocket gives direct, targeted warmth. The Pro and Pro RVS have an extra-long glass tube (120 cm) and also spread pleasant warmth in the open air. For use fully outdoors, we recommend a Pro model rather than the 83 cm.
How is the stove installed?
Place the separate parts (glass tube and cap), fill the reservoir with pellets and light it with a gas burner via the opening at the bottom. Bear in mind that it can take 5 to 10 minutes before the stove burns well and steadily.
Fuel & maintenance
What about fuel consumption?
Fuel consumption differs per model. The FireRocket 83 cm has a 1.8 kg pellet reservoir (approx. 1.5 hours). The FireRocket Pro and Pro RVS have a 3.5 kg pellet reservoir (approx. 2 hours).
Which pellets do you recommend?
We recommend ENplus A1 wood pellets for the most beautiful, cleanest flame and the lowest possible ash formation.
Are pellets and a lighter included?
No, you buy wood pellets and a gas burner separately. That way you choose the best quality pellets yourself for a beautiful, clean flame.
What is the advantage of the stainless steel version?
The stainless steel version is made of high-quality stainless steel and is therefore extra resistant to weather and temperature differences, for an even longer lifespan. Preferably still store it under a canopy when you're not using it.
Ordering & delivery
What is the delivery time?
Ordered before 4 PM on business days, your order will be delivered the next business day.
Do you also deliver to Belgium?
Yes. We deliver free of charge in both the Netherlands and Belgium.
Does a spare part fit my FireRocket?
For spare parts, check the correct model. In doubt? Send us a message at info@firerocket.nl and we'll be happy to help.
Payment, returns & warranty
Which payment methods can I use?
You can pay securely with iDEAL, credit card (Visa, Mastercard and American Express), PayPal, Bancontact, Apple Pay and Google Pay. Prefer to pay later? That's possible with Klarna.
Can I return my order?
Yes, you have a 14-day right of return. Contact us at info@firerocket.nl and we'll sort it out. You can find more information on our returns page.
What warranty do I get on my FireRocket?
All FireRocket stoves come with a 1-year manufacturer's warranty on manufacturing and material defects, in addition to your statutory rights. You can read more about this on our warranty page.